FAQ

(For Retailers, Resellers and Content Creators) 

CLO TradeHub 

1. Who can apply for a CLO TradeHub account?

CLO TradeHub is open to brands, distributors, retailers, and resellers with an active business. Applicants must have a valid business entity and an online or offline sales presence (e.g. website, marketplace store, or social commerce account).

2. How do I apply for a trade account?

You can apply by completing the Trade Account Registration Form on our website. All applications are subject to review and approval to protect pricing integrity and brand positioning.

3. How long does approval take?

Applications are typically reviewed within 1–3 working days. You will receive an email notification once your account has been approved or if additional information is required.

4. Is there a minimum order requirement?

Minimum Order Quantity (MOQ) or Minimum Order Amount (MOA) may apply and will be clearly stated on product listings or during checkout.

5. Are trade prices publicly visible?

No. Trade prices are confidential and only visible to approved trade accounts after login.

7. Can I discount or run promotions?

Promotions are allowed if they are:

• Time-limited
• In line with brand positioning
• Not damaging to pricing integrity

Certain promotions may require prior approval.

8. What payment methods are accepted?

Accepted payment methods will be displayed at checkout. Payment terms may vary depending on supplier or order size.

9. When will my order be shipped?

Your order will be shipped out from our warehouse in Korea, within 15 business days after the payment confirmation.

If you order from CLO Fast category (in stock items) your order will be shipped out within 36 business hour of the payment confirmation.

However, please note that the timelines vary by supplier and location. 

10. Who is responsible for shipping and customs?

Shipping arrangements are handled by CLO Korea, the supplier or distributor. Buyers are responsible for any applicable customs duties, taxes, or import fees.

11. What is your return or exchange policy?

Returns and exchanges are subject to supplier-specific policies. Any issues with damaged or incorrect items must be reported within 48 hours of delivery.

12. Can I request samples before ordering?

Sample availability varies by brand. Please contact us at business@theclobeauty.com directly for sample enquiries.

13. Do you offer marketing or promotional support?

Yes. CLO TradeHub offers optional marketing and growth solutions, including featured placements, PR drops, and affiliate or creator activations. These services are governed by separate agreements and fees. 

14. Does CLO TradeHub guarantee sales or performance?

No. While we support brands and retailers through strategic tools and exposure, sales performance is not guaranteed unless explicitly stated in writing.

15. Can my trade account be suspended or terminated?

Yes. Trade accounts may be suspended or terminated for breaches of platform rules, pricing violations, or conduct that harms marketplace integrity.

16. How do I update my account or business details?

You can update your account information by logging into your dashboard. Please ensure your business details remain accurate and up to date.

17. How do I contact CLO TradeHub?

For support or enquiries, please contact us at:
📧 business@theclobeauty.com