FAQ - For Brands, Distributors and Suppliers
FAQ
(For Brands, Distributors & Suppliers)
1. Who can list products on CLO TradeHub?
CLO TradeHub is open to brands, distributors, and authorised suppliers with compliant products and a clear market positioning. All listings are subject to review and approval.
2. How do I list my brand on CLO TradeHub?
You may apply via the List Your Brand form on our website. Once approved, our team will guide you through onboarding, product setup, and trade positioning.
3. Are there listing or platform fees?
Listing fees, platform fees, or marketing fees may apply depending on the partnership model selected. All fees will be communicated clearly before onboarding.
4. Do I retain ownership of my brand and products?
Yes. You retain full ownership of your brand, trademarks, and products. CLO TradeHub acts as a distribution and trade facilitation platform.
5. How is pricing managed on the platform?
Brands may provide:
- Recommended Retail Prices (RRP)
- Minimum Advertised Prices (MAP), where applicable
CLO TradeHub works with partners to maintain fair and consistent pricing across approved sales channels.
6. Can CLO TradeHub help protect my brand’s pricing?
Yes. CLO TradeHub enforces a Pricing Protection Policy to discourage price dumping, unauthorised reselling, and market disruption.
7. Can I control where my products are sold?
Sales channels are aligned during onboarding. CLO TradeHub helps ensure products are sold through approved retailers and platforms that match your brand strategy.
8. How are orders fulfilled?
Order fulfilment is typically managed by the brand or authorised distributor unless otherwise agreed. Shipping responsibilities and timelines are defined during onboarding.
9. Who handles payments and settlements?
Payment and settlement structures vary by partnership model and region. Details will be agreed in writing before launch.
10. Does CLO TradeHub guarantee sales volume?
No. CLO TradeHub does not guarantee sales unless explicitly stated in a written agreement. Our role is to enable distribution, visibility, and growth.
11. Do you offer marketing or launch support?
Yes. CLO TradeHub offers optional marketing and growth solutions such as:
- PR drops
- Featured placements
- Affiliate and creator activations
These services are provided under separate agreements and are managed by Lush Atelier, a dedicated marketing division under The Lush Space.
12. Can I withdraw my brand from the platform?
Yes. Brands may request removal from the Platform subject to notice periods and the fulfilment of any outstanding obligations.
13. How are disputes handled?
CLO TradeHub aims to resolve disputes amicably. Formal disputes are governed by our Terms of Service under Singapore law.
14. Who do I contact for brand-related enquiries?
Please contact our team at:
📧 business@theclobeauty.com